Terms & Conditions
DOCTOR DUVE Medical Skin Care GmbH

Introduction

Welcome to www.doctor-duve.co.uk (the "Website"). Please read these Terms of Use
(the "Terms") before using the Website. When you come to www.doctor-duve.co.uk
and use any part of it you are agreeing to these Terms. If you do not agree with
anything you read here, please exit this Website. You may not place an order through
this Website unless you agree to be bound by our Terms and Conditions and Privacy
Policy.

1. This Website is operated by Doctor Duve Medical Skin Care GmbH. All content
that you see here is owned by or licensed to us. It is not for commercial use, and
unless we specifically agree, you cannot copy, distribute, publish or alter the Website
content.

2. Within the Website, you may find links or references to third party materials and
websites outside www.doctor-duve.co.uk. We do not endorse, authorize, or control
those websites and therefore accept no liability in respect of the content or your use of
those websites.

3. It is a condition of your using www.doctor-duve.co.uk that you have read and
consented to the terms of our Privacy Policy. This tells you how we use your personal
information.

4. Doctor Duve Medical Skin Care makes no representations or warranties (express or
implied) and we are unable to guarantee the accuracy of information on the Website.
We do not accept any liability arising out of reliance on the materials on our Website.
Any articles and materials displayed on our Website are provided for information only
and are not a substitute for qualified medical advice. We recommend that you obtain
specific advice in connection with any particular query which you may have
concerning your health.

5. We may terminate your access to our Website at any time if we decide at our sole
discretion that you are in breach of these Terms.

6. We may change any aspect of www.doctor-duve.co.uk at any time without letting
you know. You agree to be bound by such updates and you agree to visit this page
from time to time to check such changes.

7. These Terms, our Privacy Policy, and our Terms and Conditions, which are all
subject to English law, contain the entire agreement between us with respect to our
Website. No part of these terms is intended to constitute an exclusion of any liability
which cannot be excluded under English law.

Copyright and Trademarks

All designs, text, graphics and other contents or arrangements of this Website in
whatever format belong to Doctor Duve Medial Skin Care GmbH or its licensors. All
rights are reserved. The Trademarks and logos displayed on the Website are the
registered and unregistered Trademarks of Doctor Duve Medical Skin Care GmbH
and its licensors. Nothing contained on the Website should be construed as granting,
by implication, estoppel, or otherwise, any license or right to use any trademark
displayed on the Website without written permission from Doctor Duve Medical Skin
Care GmbH or such third party that may own the trademarks displayed on the
Website. By using the Website you agree to respect the intellectual property rights of
Doctor Duve Medical Skin Care GmbH and will refrain from copying, downloading,
transmitting, reproducing, printing, or exploiting for commercial purpose any material
contained within the Website. You may, however, download material that is required
for the sole purpose of assisting you in placing an order. Such downloaded material
may not be used for any purpose other than to assist you in placing an order. You may
not create any links to our Website from another Website without our express written
consent.

Terms and Conditions Definitions Goods

the items offered for sale on the Website

We/Us/Our

Doctor Duve Medical Skin Care GmbH
Perusastrasse. 5
80333 Munich, Germany

You

the buyer of the Goods

Order Confirmation

All orders for Goods are accepted when you receive a confirmation e-mail to this
effect. We are legally obliged to send you this confirmation and you may wish to print
or save it for your future reference. The confirmation will include details of your
order, including your chosen delivery address. We will send you a further e-mail to let
you know that your order will shortly be dispatched. Please read our Privacy Policy
for more information regarding our data handling policy.

Price & Payment

All prices are quoted in Pounds Sterling (£) and, where appropriate, are inclusive of
UK sales tax (VAT) but exclusive of delivery charges. All Goods are subject to
availability and may be withdrawn at any time. We try to ensure that all prices on
display on the Website at www.doctor-duve.co.uk are accurate. The price of an item
is the price at head office on the day of your order. We reserve the right to change any
price after you place an order but should we do so, we will inform you before we
process your order and you will have the opportunity to cancel the order. However the
correct price will always appear on your order confirmation. Where Goods are
discontinued or cannot for some reason be delivered we will contact you by e-mail or
telephone to inform you of this and to suggest an alternative item similar to the one
ordered or we may have to cancel your order. Where this is part of a larger order, we
will process and dispatch the available Goods to you in the normal manner. All
payments must be in Pounds Sterling. We accept payment by Visa, MasterCard,
American Express, Maestro and Solo. We will not charge you until your order is
dispatched.

Delivery

Your order will be delivered by Royal Mail, Deutsche Post, ParcelForce or another
carrier and may require a signature on delivery. The cost of delivery will be added to
your order total before payment is taken. Our standard delivery charge to addresses
within the United Kingdom is € 7.50 per order. Higher charges may apply for
particularly heavy or bulky goods or for delivery to outlying parts of the United
Kingdom, including Northern Ireland. We will advise you prior to processing your
order should a higher charge apply. Overseas delivery charges will be quoted and
charged on a case by case basis. If an item is out of stock, this will be indicated on the
Website whenever possible. We will endeavour to dispatch all goods that are in stock
as soon as possible after receipt of your order. We aim to do so within seven days of
receipt of your order. In all cases delivery times are estimates only and dispatch may
be slightly delayed so please allow up to 30 days. If we are unable to perform the
whole or part of the order due to any cause or event beyond our control we may by
notice in writing to you cancel or suspend the order in whole or in part without
liability. We may deliver separately the Goods which make up your order. Where we
do so, you will only incur one delivery charge. Title to the Goods shall pass to you on
payment in full of the price of the Goods.

Cancellation, Returns & Exchanges

Customers in the European Union: You may cancel your order at any time after you
have placed it up to and including seven working days after the day on which you
receive the Goods. If you wish to cancel your order, you will have to return any items
within ten working days and at your own cost for return or exchange as required.
Please obtain proof of posting as we cannot be held responsible for packages lost on
return to us. All goods returned to us must be unused/unopened, in their original
packaging and in resellable condition. Should you fail to return such goods to us, we
may arrange for their return to us and will charge you any reasonable expenses
incurred in our doing so. If you have ordered any service from us you have seven
working days after the day that you place your order in which to cancel. However
your right to cancel any service ends when our performance of the service starts even
if that is within your cancellation period. In the case of cancelled orders, payments
will be refunded within thirty days. Alternatively, should any goods be unsuitable, we
are happy to exchange them or offer voucher credit. Should you wish to return any
goods for exchange, refund or voucher credit, you must call us in the first instance in
order that we may issue a returns authorisation number. We regret that orders for
Goods made to your specifications will not attract any right to cancel. All goods
should be returned to our store at the following address:

Rehnus Medien Gotha GmbH&Co.KG
Aktionshalle
Am Luftschiffhafen 6
99867 Gotha
Germany

Please ensure that all goods returned are suitably packed. We recommend that you
insure any goods that are returned to us as we will not be liable for any damage or loss
during transit. Please ensure that any goods returned are accompanied by the returns
authorisation number and your receipt.

Customers outside the European Union: You may return to us any goods that you
have ordered for exchange or refund within seven days of the day on which you
receive the Goods. If you wish to do so, you will have to return any items at your own
cost. We will be unable to refund the original shipping cost that was charged to you
when you placed your order. In addition, we will charge you a further amount that
will be advised to you if you ask us to ship goods to you as an exchange unless the
goods that were originally supplied to you are faulty. Please obtain proof of posting as
we cannot be held responsible for packages lost on return to us. All goods returned to
us must be unused/unopened in their original packaging and in resellable condition. If
you have ordered any service from us you have seven days from the day that you
place your order in which to cancel. However your right to cancel any service ends
when our performance of the service starts even if that is within your cancellation
period. In the case of goods returned for refund, payments will be refunded within
thirty days of our receiving the goods in good condition. Alternatively, should any
goods be unsuitable, we are happy to exchange them or to offer store credit. Should
you wish to return any goods for exchange, refund or store credit, you must call us in
the first instance in order that we may issue a returns authorisation number. We regret
that Goods made to your specifications may not be returned unless they are faulty. All
goods should be returned to our store at the following address:

Rhenus Medien Gotha GmbH&Co.KG
Aktionshalle
Am Luftschiffhafen 6
99867 Gotha
Germany

Shortage and transit damage

You must inspect the Goods at the place and time of delivery and notify us of any
shortages, defects in the Goods, or of any other complaint immediately and in any
case within ten working days from the date the Goods were delivered, failing which
the Goods will be deemed to have been accepted and to be in good working order.
Our liability for short delivery is limited to making good the shortage. Where Goods
prove to be faulty, we will replace them without charge, or give a full refund within
28 days of the date of the delivery. Where Goods are faulty, we will reimburse the
cost of delivery back to us.

Taxes and Import Duties

All prices are quoted in Pounds Sterling (£) and include where appropriate UK sales
tax (Value Added Tax). If your delivery address is outside the European Union, no
sales tax will be added to your order. Any customs, import duties or taxes that are
payable in the recipient's country are solely the responsibility of the recipient. They
will not be refunded by us should you wish to cancel your order or to return any
goods to us for exchange or refund.

Limitation of liability

We will use all reasonable endeavours to carry out our obligations within a reasonable
period of time but will not be liable to you for any loss, costs or expenses arising
directly or indirectly from any delays in doing so and we will not be deemed to be in
breach of these terms and conditions by reason of any delay in performing, or any
failure to perform, any of our obligations in relation to these terms and conditions, if
the delay or failure was due to any cause beyond our reasonable control. Except in
respect of death or personal injury caused by our negligence, we will not be liable to
you for any economic loss, which term shall include loss of profits, business, revenue,
goodwill or anticipated savings or any special, indirect or consequential loss in
connection with the supply of the Goods.

General

All notices shall be in writing and may be served by sending them by recorded
delivery post to Doctor Duve Medical Skin Care GmbH,Perusastrasse 5, 80333
Munich, Germany. Nothing in this agreement shall give nor is intended to give rights
to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Our failure to insist upon the strict performance of any of your obligations under these
terms and conditions shall not be construed as a waiver and shall not affect our rights
to require strict performance of such obligations. If any provision of these terms and
conditions or part thereof is found to be invalid or unenforceable, the invalidity or
unenforceability of such provision or part shall not affect any other provision or the
remainder of the provision in which such invalid or unenforceable part is contained,
which shall remain in full force and effect. English law will apply to these terms and
conditions and the parties agree to submit to the non-exclusive jurisdiction of the
English courts.

Privacy Policy and Consent to Use of Data

Important: By submitting personal data manually or in electronic form to Doctor
Duve Medical Skin Care and/or by using our website you give your consent that all
personal data that you submit may be processed by us in the manner and for the
purposes described below.

Introduction to Privacy Policy

This Privacy Policy describes the current policies and practices of Doctor Duve
Medical Skin Care GmbH ("Doctor Duve Medical Skin Care") with regard to
Personal Data collected by us from you directly and/or through
www.doctor -duve.co.uk ("Website"). The term "Personal Data" refers to personally
identifiable information about you, such as your name, e-mail address or mailing
address and telephone number.

Notification of Changes to this Policy

We continually improve our methods of communication and add new functionality
and features to this Website. Because of these ongoing changes, changes in the law
and the changing nature of technology, our data practices will change from time to
time. If and when our data practices change, we will (as soon as practicable) post the
changes on this Website to notify you of the changes. We encourage you to check this
page frequently. What information do we collect? You may use this Website to
register to receive additional information or services from us. We store the
information you give us manually or electronically in our databases. When you
register, we ask you for contact information like your name, postal address and e-mail
address.

Use of Personal Data

We will process your Personal Data in order to promote our products and services.
We will use your personal data to develop the Website to include more material that
you may like, and to introduce new features. We process your Personal Data only for
specific and limited purposes. We ask only for data that is adequate, relevant and not
excessive for those purposes. When we ask you for Personal Data, we tell you the
purposes for which we will process that data. Such purposes include the following: -
We may contact you occasionally to inform you of new products and services that we
will be providing. We may use your Personal Data for marketing purposes and market
research. We may use your Personal Data internally to help us improve our services.
It is your choice If you do not wish to receive information from us and want to be
removed from our standard mailing list, please e-mail us at uksales@doctorduve.
co.uk or contact our Data Protection Officer at Perusastrasse5, 80333
Munich,Germany.

Anonymous Data Collected through this Website

We collect anonymous information about the use of our Website. For example, we
use technology to track which pages of our Website our visitors view and to compile
statistics about our visitors and their use of our Website. We use technology to track
how often hyperlinks are used and which pages on our Website our visitors choose to
view.

Cookies

Cookies by themselves cannot be used to discover the identity of the user. A cookie is
a small piece of information that is sent to your browser and stored on your
computer's hard drive. Cookies do not damage your computer. You can set your
browser to notify you when you receive a cookie. This enables you to decide if you
want to accept it or not. Cookies tell us which parts of the Website you visit and how
long you spend on each page. In order to collect the anonymous data described in the
preceding paragraph, we may use temporary cookies that collect the first level domain
name of the user (for example, if your e-mail address is "jack@mymail.com," the
cookie collects the "mymail.com" portion of your e-mail address) and the date and
time you accessed this Website. We also use your IP address to help diagnose
problems with our server and to administer our Website. An IP address is a numeric
code that identifies your computer on a network, or in this case, the Internet. Your IP
address is also used to gather broad demographic information, such as determining
how many of our visitors are from outside the UK.

Disclosure of your Personal Data

We do not share, sell or distribute your Personal Data with unrelated third parties,
except under these limited circumstances: - Personal Data may occasionally be
transferred to third parties who act for us for further processing in accordance with the
purposes for which the data was originally collected or for purposes to which you
have subsequently consented. For example, sometimes a third party may have access
to your Personal Data in order to handle mailings on our behalf. We may share or
transfer the information in our databases to comply with a legal requirement, for the
administration of justice, to protect your vital interests, to protect the security or
integrity of our databases or this Website, to take precautions against legal liability, or
in the event of our sale, merger, reorganization, dissolution or similar event. We may
share or transfer the information in our databases for marketing purposes with our
associated or subsidiary companies. Where appropriate, before disclosing Personal
Data to a third party, we contractually require the third party to take adequate
precautions to protect that data.

Data Integrity and Security

We strive to maintain the reliability, accuracy, completeness and currency of Personal
Data in our databases and to protect the privacy and security of our databases. We
keep your Personal Data only for as long as reasonably necessary for the purposes for
which it was collected. Our servers and our databases are protected by industry
standard security technology, such as network address translation and password
protection. The employees who have access to Personal Data have been trained to
handle such data properly and in accordance with our security protocols and strict
standards of confidentiality.

Although we cannot guarantee against any loss, misuse, unauthorised disclosure,
alteration or destruction of data, we try to prevent such unfortunate occurrences.

Data Access and Corrections

Upon receipt of your written request and enough information to permit us to identify
your Personal Data, for a fee of £1, we will disclose the Personal Data we hold about
you. We will also correct, amend or delete any Personal Data that is inaccurate and
notify any third party recipients of the necessary changes. You may at any time
request that your Personal Data be corrected or deleted by writing to our Data
Protection Officer at Perusastrasse 5, 80333 Munich, Germany or e-mail us at
uksales@doctor-duve.co.uk

Link to other Websites

This Website may contain hyperlinks to Websites that are not operated or supervised
by us. This privacy policy will not apply to information collected on those sites, so we
urge you to review any privacy policy posted on any site you visit before using the
site or providing any Personal Data about yourself.

Transfer of Data Abroad

We may, from time to time, transfer your Personal Data to our associated or
subsidiary companies that have offices in the USA and Continental Europe. If the
level of privacy protection in any such country does not comply with recognized
international standards, we will ensure that data transferred are adequately protected
and that the transfer of data to third parties in such countries is made pursuant to a
contract or other measures providing adequate protection. The Internet is made up of a
large number of international connections. In visiting this Website, the various
communications may result in the transfer of information across international
boundaries. By visiting this Website and communicating electronically with us, you
consent to these transfers.

Governing Law

This Privacy Policy forms part of our Terms of Use and as such shall be governed by
and construed in accordance with the laws of England. You agree to submit any
dispute arising out of your use of this Website to the exclusive jurisdiction of the
courts of England.

Questions

If you have any questions about this Privacy Policy or concerns about the way we
process your Personal Data, please contact our Data Protection Officer at
Perusastrasse 5, 80333 Munich, Germany or e-mail us at uksales@doctor-duve.co.uk

Imprint / Legal notice

Our imprint can be read here:
http://www.doctor-duve.com/en/impressum/

Terms & ConditionsDOCTOR DUVE Medical Skin Care GmbH